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Refund Policy

A legal disclaimer

Last Updated: [Insert Date]

At CompleteCare Property Solutions, we are committed to delivering high-quality, reliable services. This Refund Policy explains when refunds may be issued and under what conditions.
 

1. Deposits & Booking Fees

  • All deposits and booking fees are non-refundable.

  • Deposits secure your scheduled service date and cover administrative costs, crew scheduling, and equipment allocation.

  • If you need to reschedule, your deposit may be applied as a credit toward a future service if notice is provided at least 48 hours in advance.
     

2. Service Cancellations

  • 48+ hours before service: No refund of deposit, but deposit may be applied as a credit toward a future service.

  • Less than 48 hours before service: Deposit is forfeited and no refund will be issued.

  • Same-day cancellations or no-shows: No refunds will be issued, and full service charges may apply.
     

3. Refunds for Completed Services

Because our services involve labor, time, and operational costs, refunds are not issued once a service has been completed.
 

If you believe the service was not performed as agreed:

  • You must notify us within 24 hours of service completion.

  • We will review the concern and, at our discretion, may offer one of the following:

    • A partial refund

    • A service credit

    • A complimentary re-service of the affected area or task
       

4. Scope Changes & On-Site Adjustments

  • Pricing is based on the scope of work agreed upon prior to service.

  • If the scope changes on-site (additional junk, heavier materials, extra labor, extended time, etc.), pricing will be adjusted accordingly.

  • Refunds will not be issued for services declined, reduced, or altered once the crew has arrived on-site.
     

5. Weather & Force Majeure

  • Services affected by severe weather, natural disasters, or circumstances beyond our control may be rescheduled without penalty.

  • Refunds are not guaranteed in these situations but may be offered at our discretion if rescheduling is not possible.
     

6. Payment Processing Fees

  • Any approved refund will be reduced by applicable payment processing fees (credit card, ACH, or third-party processor fees), which are non-refundable to us.

  • Refunds may take 5–10 business days to appear depending on your financial institution.
     

7. How to Request a Refund

To request a refund or submit a service concern, please contact us with your service details:

CompleteCare Property Solutions
Email: Info@completecarepropertysolutions.com
Phone: 954-247-1268
Address: 6295 W Sample Road Unit 670784, Coral Springs, FL 33067

All refund requests are reviewed on a case-by-case basis.

 

Submitting a request does not guarantee approval.

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